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GENERAL CONDITIONS OF ENTRY

  1. You must abide by the instructions of the Service Provider’s (Velocity Entertainment) staff at all times or you may be removed from the premises and refused entry in future. This is to ensure safety and enjoyment for all participants engaged in the Recreational Activities. Your entry into the premises of the Service Provider is on strict condition that you comply with the safety and other general instructions given by the Service Provider’s staff. You will not be given a refund for any unused time should you be removed from the premises for any reason whatsoever and you acknowledge your entry to the premises is strictly on this basis. 

  2. On occasion, promotional video or photographs may be used by the Service Provider, which may include your image whilst being engaged in Recreational Activities. By entering the premises, you consent to this use unless you specifically request in writing that your image not be used for this purpose.

  3. You acknowledge that security video is used on the public areas of premises of the Service Provider and consent to this use for security and safety purposes. This is not accessible to the public and can only be requested by police or worksafe.

  4. You enter at your own risk. Trampolines, airbags, foam pits and climbing walls can be dangerous if not used appropriately and an adult/parent/caregiver must be present/in the building for any children under 14yrs old. Preschoolers must not be left unattended and supervised at ALL TIMES. Velocity Entertainment is not responsible for caring for your children nor responsible for them should they leave the premises without parent/caregiver consent.

  5. Preschoolers are prohibited from using the large airbag/foampit in the main arena while older kids/adults are using it.

  6. Only one voucher or offer is valid per individual entry.

  7. For sickness or illness for Ninja, Parkour or Teen Tricks Classes, Velocity Entertainment offer one make up lesson per month if there is space available and provided Velocity Entertainment is given more than 24 hours notice prior to a lesson being missed.

  8. NO refunds will be given for no shows of a lesson or online booking or if a child is removed from a lesson by a staff member for poor behaviour.